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CORPORATE TRUST SERVICES

Cryptography-based trust services to protect your digital identities, data and business secrets.

QUALIFIED TRUST SERVICES

Legally compliant digital signatures (eIDAS) to drive forward the digitalization of your business processes.

TRUST COMPONENTS

Everything to do with smartcards, tokens, readers, certificates and signatures.

INNOVATIVE AND SECURE PERSPECTIVES FOR A DIGITAL WORLD.

PKI & CRYPTOGRAPHY SOLUTIONS

STRONG AUTHENTICATION
Phishing-resistant with certificates or FIDO

ENTERPRISE PKI
for Zero-Trust & IoT

ENCRYPTION & KEY MANAGEMENT
for on-premise & Cloud

PKI & CRYPTOGRAPHY PRODUCTS

egofy CARD
Smart Cards & Token

primeID VSC
Virtual Smard Card

primeID ONDEMAND
Remote VSC platform

primeID SELF SERVICE
Self Service for Smart Cards

primeID DISCOVER
Monitor certificates

primeID VALIDATE
Enterprise OCSP

eIDAS / QUALIFIED SIGNATURES & SEALS

Signatures & seals for your employees
with primesign as an enterprise solution

Sign a document online & instantly
for individuals and as an entry point for companies

SUPPORT

Simply integrate our experts into your ITSM structure / remote support up to 24/7

MANAGED SERVICES

We take care of the complete operation of your trust services in our data centers, you take care of your business.

THE USABILITY OF OUR SOLUTIONS ENSURES HIGH ACCEPTANCE.

Everything to do with smartcards, tokens, readers, certificates and signatures.
GENERAL

We are happy
to help.
T +43 1 35553 - 0

SALES

We are happy to support you.
T +43 1 35553 - 200

SHOP

You are a store customer and have a question or need support.
T +43 1 35553 - 300

STANDARD SUPPORT

You have a standard support contract and need assistance.
T +43 1 35553 - 800

SUPPORT PORTAL PREMIUM

You have a Premium Support contract and need assistance.

LOCATIONS
Cryptas Maintenance and Support

MAINTENANCE AND SUPPORT

Our commitment: From the component to the complete solution.

CUSTOMIZED SUPPORT FOR SUSTAINABLE USE.

Customer service from our experts for your questions and concerns. We offer you a standard or premium service for your security environment. On request, we can support you with individual maintenance and support models that are precisely tailored to your needs, even 24 x 7.

STANDARD SUPPORT
STANDARD+PLUS SUPPORT
COVERAGE
Our products and partner products
Our products and partner products
CONTACT AND AVAILABILITY
Support phone (8x5)
Support phone (8x5)
On call (24/7)
SERVICES
CRYPTAS Product Maintenance
CRYPTAS Product Maintenance
Provision of patches, updates & new releases
Provision of patches, updates & new releases
Incident and problem management
Incident and problem management
24 x 7 coverage for critical incidents (severity level 1) via technical on-call service
RESPONSE TIMES DURING SERVICE HOURS (09:00-17:00) MEZ/CET
Severity Level 1: 4 hours
Severity Level 1: 4 hours (24x7)
Severity Level 2: 8 hours
Severity Level 2: 8 hours
Severity Level 3: 2 working days
Severity Level 3: 2 working days
Severity Level 4: 5 working days
Severity Level 4: 5 working days

PREMIUM SUPPORT
PREMIUM+PLUS SUPPORT
COVERAGE
Customer solutions, our products and partner products
Customer solutions, our products and partner products
CONTACT AND AVAILABILITY
Support phone (8x5)
Support phone (8x5)
Premium Support Portal
Premium Support Portal
On call (24/7)
SERVICES
CRYPTAS Product Maintenance
CRYPTAS Product Maintenance
Provision of patches, updates & new releases
Provision of patches, updates & new releases
Incident and problem management
Incident and problem management
Access to the Premium Support Portal from defined QPs (Qualified Person)
Access to the Premium Support Portal from defined QPs (Qualified Person)
Support in preparing the installation of patches and updates
Support in preparing the installation of patches and updates
Quality assurance measures prior to the delivery of patches and updates in accordance with the Support Agreement
Quality assurance measures prior to the delivery of patches and updates in accordance with the Support Agreement
Information requests (how-to support)
Information requests (how-to support)
24 x 7 coverage for critical faults (severity level 1) via technical readiness
RESPONSE TIMES DURING SERVICE HOURS (09:00-17:00) MEZ/CET
Severity Level 1: 1 hour
Severity Level 1: 1 hour (24x7)
Severity Level 2: 4 hours
Severity Level 2: 4 hours
Severity Level 3: 8 hours
Severity Level 3: 8 hours
Severity Level 4: 3 working days
Severity Level 4: 3 working days

Do you have any questions or need more information?